You can return for a refund, or exchange within 30 days of receiving your original order, providing that:
- The items are unworn and unwashed.
- The items all still have the phixclothing tags attached.
- You notify us within 14 days of receipt of your purchase via post or emailing firstname.lastname@example.org
If you wish to exchange an item, you can return it to us and we will despatch your exchange at no extra cost or customs fees.
12 Blackfriars Street
We strongly advise using a fully tracked service provided by your national postal service or courier such as DHL. We do not recommend using Fedex when returning items to us, as this can cause complications.
If you are making a return or exchange from outside the United Kingdom, it is very important to follow these instructions when posting back to us:
- Label the contents of the parcel as 'RETURN OF CLOTHING + Your original tracking number'.
- If you are given the option, choose the category of shipment as 'RETURN' or 'RETURNED GOODS'.
- Please declare the value of each item as $1.
Please be aware that refunds for customs duties fees and taxes applied at the checkout when the original order was placed may need to be completed through your local customs authority depending on your country and this is the customer's responsibility. If you have any enquiries relating to this process please refer to your local government's policy and processes on customs regulations.
Please include a cover note specifying if you would like a refund or an exchange.
We will process your return as quickly as we can, but during busy times this could take up to 3 days from receipt of your parcel. When we have received your parcel and processed your refund or exchange we will confirm this to you by email. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement or the original payment method used.
Questions About Your Returns?
Our customer service team will reply within 1 business day.
Live chat with our team Monday to Friday, 9AM to 5PM UK time.
Cost of Returns
Returns are to be made at your own cost, however should you wish to exchange your item, we do not charge you for the cost of us delivering the exchange to you.
For uk customers. We recommend returning orders either via royal mail or courier service. For high value orders we recommend using a courier service such as DHL or DPD.
For our international clients returning items outside of the uk, we strongly advise using a fully tracked service provided by your national postal service or courier such as DPD or DHL. We do not recommend using Fedex when returning items to us, as this can cause complications.
To exchange any part of your order please complete the phix returns form included inside your package. When completing this, select the “exchange” option and also state the replacement, size and/or color from those available.
Returns are to be made at your own cost, however should you wish to exchange your item, we do not charge you for the cost of us delivering the exchange to you. Upon receiving your return our team will process it and ship the replacement item(s) back to the previous shipping address, unless you have requested otherwise. You will receive a shipping confirmation email when the package has been dispatched
WE HAVE EXTENDED OUR RETURNS PERIOD TO HELP ACCOMMODATE CUSTOMERS PURCHASING ITEMS AS CHRISTMAS GIFTS.
IF YOUR ORDER WAS PLACED ON OR AFTER 18TH NOVEMBER 2023 AND YOU ARE OUTSIDE OF OUR STANDARD 30 DAYS RETURN PERIOD. YOU CAN STILL RETURN IT TO US ON, OR BEFORE FRIDAY 12TH JANUARY FOR A REFUND IN THE FORM OF A CREDIT NOTE/GIFT VOUCHER. THE ITEM(S) MUST BE UNWORN AND WITH THE ORIGINAL TAGS ATTACHED.