United States Returns Procedure
You can return your order for a refund, or exchange within 30 days of receiving your original order, providing that:
- The items are unworn and unwashed, and in perfect condition suitable for resale.
- The items all still have the Phix tags attached.
- You notify us within 14 days of receipt of your purchase by emailing info@phixclothing.com
If you wish to exchange an item, you can return it to us and we will dispatch your exchange at no extra cost.
WE HAVE EXTENDED OUR RETURNS PERIOD TO HELP ACCOMMODATE CUSTOMERS PURCHASING ITEMS AS CHRISTMAS GIFTS.
IF YOUR ORDER WAS PLACED ON OR AFTER 18TH NOVEMBER 2025 AND YOU ARE OUTSIDE OF OUR STANDARD 30 DAYS RETURN PERIOD. YOU CAN STILL RETURN IT TO US ON, OR BEFORE FRIDAY 9TH JANUARY FOR A CREDIT NOTE/GIFT VOUCHER OR EXCHANGE. THE ITEM(S) MUST BE UNWORN AND WITH THE ORIGINAL TAGS ATTACHED.
Please post your item(s) back to us via recorded/tracked delivery to the address below and ensure to complete the returns form included within your parcel, specifying all the items you would like to return for a refund or exchange:
Return Address
Phix
181 New Rd Suite 304
Parsippany
NJ
07054
United States
Our Process
Please complete the returns form that can be found in the black envelope included in your order and state if you would prefer a refund or an exchange for an alternative size or style.
We will process your return within 2 business days from receiving your return parcel and send a notification as soon as it has been completed. During busy periods this could take up to 3 business days Please remember that it can take three to four business days after we have processed a refund payment for it to appear on your credit card statement or the original payment method used.
Kindly note:
This facility processes returns only and cannot accept visitors. Please return items by mail.
For hygiene reasons, earrings from our jewellery collections cannot be returned.
Questions About Your Returns?
Our client service team will reply within 1 business day and to any queries received at the weekend no later than Monday.
Chat
Live chat with our team Monday to Friday, 9AM to 5PM UK time.
Cost of Returns
POSTAGE COSTS
Returns are to be made at your own cost, however should you wish to exchange your item, we do not charge you for the cost of us delivering the exchange to you.
UK RETURNS
For uk customers. We recommend returning orders either via royal mail or courier service. For high value orders we recommend using a courier service such as DHL or DPD.
UNITED STATES RETURNS
For United States customers. We recommend returning orders either via USPS or courier service. For high value orders we recommend using a courier service such as DHL.
INTERNATIONAL RETURNS
For our international clients returning items outside of the uk, we strongly advise using a fully tracked service provided by your national postal service or courier such as DPD or DHL. We do not recommend using Fedex when returning items to us, as this can cause complications.
Exchanges
To exchange any part of your order please complete the phix returns form included inside your package. When completing this, select the “exchange” option and also state the replacement, size and/or color from those available.
Returns are to be made at your own cost, however should you wish to exchange your item, we do not charge you for the cost of us delivering the exchange to you. Upon receiving your return our team will process it and ship the replacement item(s) back to the previous shipping address, unless you have requested otherwise. You will receive a shipping confirmation email when the package has been dispatched
Christmas Returns
WE HAVE EXTENDED OUR RETURNS PERIOD TO HELP ACCOMMODATE CUSTOMERS PURCHASING ITEMS AS CHRISTMAS GIFTS.
IF YOUR ORDER WAS PLACED ON OR AFTER 18TH NOVEMBER 2025 AND YOU ARE OUTSIDE OF OUR STANDARD 30 DAYS RETURN PERIOD. YOU CAN STILL RETURN IT TO US ON, OR BEFORE FRIDAY 9TH JANUARY FOR A CREDIT NOTE/GIFT VOUCHER OR EXCHANGE. THE ITEM(S) MUST BE UNWORN AND WITH THE ORIGINAL TAGS ATTACHED.
