FAQ – PhixClothing.com

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FAQ

ORDERING

  • How can I place an order?

  • How will I know if PHIX has recieved my order?

  • What payment options do you offer?

  • Can I amend/add an item to/cancel my order?

  • How do I buy a gift voucher?

KLARNA PAY IN 3

  • What is Klarna?

  • How does Pay Later in 3 work?

  • Am I eligible for Pay Later in 3?

  • How can I increase my chances of being accepted in Pay Later in 3?

  • What do I need to provide when I make a purchase?

  • Will a credit search take place against me?

  • What are my payment options with Klarna?

  • What happens if I cancel or return my order?

  • What happens if I don't pay for my order?

  • I've been asked to go to Klarna's site. Is this correct?

  • What do I need to provide when I make a purchase?

  • Is my payment information safe?

  • Can I pay before the due date?

  • Have you received my payment?

  • What happens to my statement, when I've returned the goods?

  • I've received a statement, but I've not yet received my goods?

  • I have cancelled my order. How long will it take until I receive my refund

  • I haven't received an email with my statement/payment information.

  • I still have questions regarding payment, how can I get in touch?

KLARNA PAY LATER

  • What is Klarna?

  • How does Pay Later work?

  • Am I eligible for Pay Later?

  • How can I increase my chances of being accepted in Pay Later?

  • Will a credit search take place against me?

  • Why have I not been offered Pay later?

  • What are my payment options with Klarna?

  • What happens if I don't pay for my order?

  • I've been asked to go to Klarna's site. Is this correct?

  • What do I need to provide when I make a purchase?

  • Is my payment information safe?

  • Can I pay before the due date?

  • Have you received my payment?

  • What happens to my statement, when I've returned the goods?

  • I've received a statement, but I've not yet received my goods?

  • I have cancelled my order. How long will it take until I receive my refund

  • I haven't received an email with my statement/payment information.

  • I still have questions regarding payment, how can I get in touch?

SIZING, FIT & PRODUCT FEATURES

  • What is my PHIX size?

  • How do I take my chest/shoulder measurements?

  • I am an international customer, how do your sizes compare to my country?

  • How does each item fit?

  • How do I wash/tumble dry/iron my PHIX item?

DELIVERY

  • Do you ship internationally?

  • How much does shipping cost?

  • How will I know if my order has been dispatched?

  • When will I receive my order?

  • Will I have to pay import duty or customs taxes on my order?

  • My order hasn’t arrived, what should I do?

EXCHANGES & REFUNDS

  • Can I return my item/s for an exchange or refund?

  • Do you offer free returns?

  • How long will my exchange/refund take?

  • I have received my order with a problem/fault/wrong item, what should I do?

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