Returns

Returns

You can return your item(s) in unworn condition with tags attached for a refund, exchange or store credit within 30 days of receiving your order.

Simply enter your order number and email address in the PHIX Returns Portal to begin. A return postage fee applies to all international returns and is clearly displayed in the portal before your return is completed. A DHL label is provided for a fully managed, hassle-free process.

Start a return

Once you’ve completed the steps in the returns portal, please follow the instructions below to finalise your return:

Print your returns label

Print the DHL label provided in the returns portal.

Pack your items

Place your item(s) inside the original PHIX box, ensuring everything is unworn and has tags attached. Securely seal your parcel.

Attach your label

Affix the DHL label, ensuring the original shipping label is removed or fully covered.

Drop off within 7 days

Take your parcel to any DHL drop-off point within 7 days of starting your return.

DHL covers more than 220 countries and territories, with tens of thousands of ServicePoints, partner shops, lockers and access points. Find your nearest DHL location.

Please note that collections cannot be arranged; all returns must be made at a DHL drop-off point.

All returns must be submitted via the PHIX Returns Portal, which guides you through the process step by step and generates the appropriate return method for your location.

Returns are made at the customer’s own cost. The applicable return postage fee is calculated and clearly displayed within the Returns Portal before your return is confirmed. For refunds and store credit, the fee is deducted from the refund or store credit amount; for exchanges, it is paid directly in the portal during the return process.

We strongly recommend using the return option provided through the Returns Portal, as this ensures your return is fully tracked and correctly linked to your order.

Returns sent using the PHIX DHL label are fully tracked and insured.

Your return will be processed within 2 business days of arrival, and you’ll receive a confirmation email once it’s complete.

Refunds are issued to your original payment method within 3–5 business days after processing. Exchange items and store credit will be sent via email once approved.

To exchange any item from your order, please submit your request via the PHIX Returns Portal.

When completing the process, select the “Exchange” option and choose your preferred replacement size and/or colour from the available options.

Returns are made at the customer’s own cost, with the applicable return postage fee calculated and included as part of the process within the PHIX Returns Portal.

For exchanges, we do not charge for dispatching the replacement item back to you.

Once your return has been received and processed by our team, the replacement item(s) will be shipped to your original delivery address unless you request an alternative. You will receive a dispatch confirmation email once your exchange has been sent.

If exchanging to a different style or an item with a different price, the portal will automatically adjust any difference in value, either payable or refundable.

Exchanges are subject to stock availability. If your requested item is unavailable, a refund or store credit will be issued. Alternatively, you may place a new order to secure your preferred size or style and return the original for a refund or store credit.

  • Items must be returned within 30 days of receiving your order.
  • Items must be unworn, with all tags attached, and packed in the original PHIX box.
  • Please remove or cover any original shipping labels on the parcel.
  • Parcels must be dropped off within 7 days of starting your return; collections cannot be arranged.
  • For hygiene reasons, earrings from our jewellery collections cannot be returned.

Need more help?

Contact us at info@phixclothing.com or visit our contact page.