Returns Procedure
You can return for a refund, or exchange within 30 days of receiving your original order, providing that:
- The items are unworn and unwashed, and in perfect condition suitable for resale.
- The items all still have the Phix tags attached.
- You notify us within 14 days of receipt of your purchase via post or emailing info@phixclothing.com
If you wish to exchange an item, you can return it to us and we will despatch your exchange at no extra cost or customs fees.
WE HAVE EXTENDED OUR RETURNS PERIOD TO HELP ACCOMMODATE CUSTOMERS PURCHASING ITEMS AS CHRISTMAS GIFTS.
IF YOUR ORDER WAS PLACED ON OR AFTER 18TH NOVEMBER 2025 AND YOU ARE OUTSIDE OF OUR STANDARD 30 DAYS RETURN PERIOD. YOU CAN STILL RETURN IT TO US ON, OR BEFORE FRIDAY 9TH JANUARY FOR A CREDIT NOTE/GIFT VOUCHER OR EXCHANGE. THE ITEM(S) MUST BE UNWORN AND WITH THE ORIGINAL TAGS ATTACHED.
Return Address
PHIX
Conavon Court
12 Blackfriars Street
SALFORD
M3 5BQ
UNITED KINGDOM
International Returns
We strongly advise using a fully tracked service provided by your national postal service or courier such as DHL.
Please do not use FedEx, as they will apply additional admin and processing charges to receive the package.
If you are making a return or exchange from outside the United Kingdom, it is very important to follow these instructions when posting back to us:
- Label the contents of the parcel as 'RETURN OF GOODS + Your original tracking number'.
- If you are given the option, choose the category of shipment as 'RETURN' or 'RETURNED GOODS'.
- Please declare the value of each item as €1.
Please be aware that refunds for customs duties fees and taxes applied at the checkout when the original order was placed may need to be completed through your local customs authority depending on your country and this is the customer's responsibility. If you have any enquiries relating to this process please refer to your local government's policy and processes on customs regulations.
Our Process
Please include a cover note specifying if you would like a refund or an exchange.
We will process your return as quickly as we can, but during busy times this could take up to 3 days from receipt of your parcel. When we have received your parcel and processed your refund or exchange we will confirm this to you by email. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement or the original payment method used.
Kindly note:
This facility processes returns only and cannot accept visitors. Please return items by mail.
For hygiene reasons, earrings from our jewellery collections cannot be returned.
Questions About Your Returns?
Our client service team would be happy to help with any queries relating to your return. Please use the link below to contact us, and we will reply within 1 business day.
Cost of Returns
POSTAGE COSTS
Returns are to be made at your own cost, however should you wish to exchange your item, we do not charge you for the cost of us delivering the exchange to you.
UK RETURNS
For uk customers. We recommend returning orders either via royal mail or courier service. For high value orders we recommend using a courier service such as DHL or DPD.
UNITED STATES RETURNS
For United States customers, please refer to the 'united states returns procedure' tab.
INTERNATIONAL RETURNS
For our international clients returning items outside of the uk, we strongly advise using a fully tracked service provided by your national postal service or courier such as DPD or DHL. We do not recommend using Fedex when returning items to us, as this can cause complications.
Exchanges
To exchange any part of your order please complete the phix returns form included inside your package. When completing this, select the “exchange” option and also state the replacement, size and/or colour from those available.
Returns are to be made at your own cost, however should you wish to exchange your item, we do not charge you for the cost of us delivering the exchange to you. Upon receiving your return our team will process it and ship the replacement item(s) back to the previous shipping address, unless you have requested otherwise. You will receive a shipping confirmation email when the package has been dispatched.
Christmas Returns
WE HAVE EXTENDED OUR RETURNS PERIOD TO HELP ACCOMMODATE CUSTOMERS PURCHASING ITEMS AS CHRISTMAS GIFTS.
IF YOUR ORDER WAS PLACED ON OR AFTER 18TH NOVEMBER 2025 AND YOU ARE OUTSIDE OF OUR STANDARD 30 DAYS RETURN PERIOD. YOU CAN STILL RETURN IT TO US ON, OR BEFORE FRIDAY 9TH JANUARY FOR A CREDIT NOTE/GIFT VOUCHER OR EXCHANGE. THE ITEM(S) MUST BE UNWORN AND WITH THE ORIGINAL TAGS ATTACHED.
