All returns must be submitted via the Phix Returns Portal, which guides you through the process step by step and generates the appropriate return method for your location.
Returns are made at the customer’s own cost. The applicable return postage fee will be calculated and clearly displayed within the Returns Portal before your return is confirmed.
For exchanges, we do not charge for dispatching the replacement item back to you.
We strongly recommend using the return option provided through the Returns Portal, as this ensures your return is fully tracked and correctly linked to your order. For higher-value items, tracked services are advised.
Once your return has been received and processed by our team, any approved exchange will be dispatched to your original delivery address unless you request otherwise. You will receive a dispatch confirmation email once your replacement item has been sent.
