To exchange any item from your order, please submit your request via the Phix Returns Portal. When completing the process, select the “Exchange” option and choose your preferred replacement size and/or colour from the available options.
Returns are made at the customer’s own cost, with the applicable return postage fee calculated and included as part of the process within the Phix Returns Portal. For exchanges, we do not charge for dispatching the replacement item back to you. Once your return has been received and processed by our team, the replacement item(s) will be shipped to your original delivery address unless you request an alternative. You will receive a dispatch confirmation email once your exchange has been sent.
